Privacy Policy

Last updated: 6 December 2025

Aora & Co Pty Ltd trading as aõra escapes ("Aora & Co", “Aora Escapes”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international privacy standards.

By using our website, submitting an enquiry, booking with us, or subscribing to our communications, you agree to the terms outlined in this policy.

Information we collect

We may collect personal information you choose to share with us, including your name, email address, phone number, travel preferences, location, and any details submitted through enquiry forms, quote requests, discovery call bookings, or newsletter sign-ups.

When required to process transactions or bookings, we may also collect billing or payment information. Credit card details are encrypted using our payment gateway. We may gather additional information automatically when you use our website, such as your IP address, device details, browser type, pages viewed, referring site, session data, and cookie-related information. This helps us improve our website and services.

We generally do not collect sensitive information unless it is voluntarily provided and necessary for your travel arrangements (e.g., accessibility requirements or dietary needs). Any sensitive information will only be used for the purpose for which it was supplied.

How we collect information

We collect information when you interact with our website, submit forms, communicate with us, sign up for emails, request a quote, or make a booking. We may also receive information through third-party booking platforms, trusted travel partners, or analytics tools such as Google Analytics, Wix analytics, or similar services.

How We Use Personal Information

Your information helps us:

Respond to enquiries
Provide personalised travel planning
Manage and confirm bookings
Communicate updates, itineraries, or travel details
Deliver newsletters, offers, and destination updates (if you opt in)
Enhance our website, content, and customer experience
Maintain website security and prevent fraud

If you subscribe to marketing communications, you may opt out at any time by using the unsubscribe link or by contacting us.

How We Store and Protect Your Information

Your information helps us:

We store your information using secure systems hosted by reputable providers such as Wix and other encrypted platforms. We take reasonable steps to safeguard your information against loss, misuse, unauthorised access, alteration, or disclosure.
Although we follow industry-standard practices, no online system is completely secure. You share information with us at your own discretion.

Sharing Your Information

We may share your information with trusted third parties when necessary to deliver our services, including travel suppliers (such as hotels, airlines, and tour operators), payment processors, email marketing providers, and website hosting and analytics services.

We do not sell or rent your personal information to third parties for marketing purposes.
Information may also be disclosed if required by law or to protect legal rights.

Use of Cookies and Tracking Tools

Our website uses cookies and similar technologies to support core functionality, analyse performance, understand visitor behaviour, and enhance your browsing experience.

You may accept or decline non-essential cookies through your browser settings or our cookie banner. Turning off certain cookies may affect website performance.

International Data Transfers

Some third-party tools and platforms we use may store or process information overseas. When your information is transferred internationally, we ensure it is handled according to privacy protections consistent with Australian privacy laws.

If you are located in the EU or UK, you may have additional rights under GDPR, including the right to access, correct, delete, restrict processing, or object to certain types of data use.

Your Privacy Rights

You are entitled to request access to the personal information we hold about you, to correct inaccurate information, or to request deletion where appropriate.

You may also withdraw consent for marketing communications or update your cookie preferences at any time.

To exercise your rights, please contact us using the details below.

External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of any revised terms.

Contact Us

If you have any questions, concerns, or privacy-related requests, please contact:

aõra escapes
E: hello@aoraescapes.com
W: www.aoraescapes.com

We aim to respond to all enquiries within a reasonable timeframe.